Client Technical Solution Manager

About The Role:

As Client Technical Solution Manager, you are responsible for leading and managing complex, highly technical programs. This new role will support our payer partners and our growing Medicare business as we serve health plans and PBMs to operationalize the Medicare Prescription Payment Plan (M3P) for 2025 and beyond. In this role, you will work directly with our clients, product, and engineering teams to lead the successful implementation of our M3P program and ensure seamless integration with our health plan and PBM clients. 

The ideal candidate will be a motivated self-starter who thrives in a fast-paced environment and has previous experience in software engineering, technical product/program management, and consulting, along with a proven track record of success in launching new products. 

Since its founding in 2018, Paytient has made access and affordability to healthcare a certainty. This role is crucial to Paytient’s growth and ability to serve millions of Medicare beneficiaries through the M3P program. 

Our “remote with roots” model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri. This role can be performed from anywhere in the continental U.S., with the exception of Montana.

This role will report into Paytient’s Vice President of Product. 

What You’ll Do:

• Lead the entire lifecycle of the M3P program, from project initiation and planning to successful execution and ongoing maintenance
• Lead and manage the implementation of our products including creating and executing on delivery project plans
• Close collaboration with product and engineering departments to manage timeline, resources, and stakeholders
• Collaborate with cross-functional teams (business operations, sales, and customer success) to ensure all stakeholders are aligned and informed
• Generate regular reports for leadership on program progress, client adoption, and user feedback
• Work closely with clients to understand their business and technical requirements
• Describe to clients how our product works, including reviewing technical API specifications
• Manage project timelines and key milestones including ensuring that implementations are completed on time and to the client’s satisfaction
• Communicate program status and escalate risks appropriately to internal and external stakeholders
• Lead the UAT (User Acceptance Testing) process by preparing test plans, coordinating with internal and external testing teams, reporting defects, and managing the defect resolution process until resolution
• Provide support to clients during the implementation of our platform or continuous development of new features
• Implement processes to address issues that arise during UAT, implementation, and on an ongoing basis afterward
• Continuously improve our implementation and client management process
• Manage and maintain relationships strong client relationships
• Contribute to the successful delivery of the product roadmap through collaboration with our product and engineering teams

What You’ll Bring:

• Bachelor’s degree in computer science, engineering, or a related field
• Healthcare experience, ideally working with health plans and PBMs
• 7+ years of experience in software implementation, with a focus on complex enterprise solutions
• 5+ years of experience in a client-facing role
• 5+ years of experience in technical solution implementation
• Possess a strong understanding of healthcare IT systems, data integration processes, and API development
• Former software engineer, technical product manager or technical program manager
• Proven track record of success in managing complex projects in an agile environment
• Experience with agile development methodologies, particularly scrum agile framework
• Experience implementing and managing API solutions
• Experience in consulting and technical program management
• Proficient in project management tools (e.g., Jira, Monday, Smartsheet) and comfortable working with technical documentation.
• Excellent communication and collaboration skills, with the ability to effectively interact with both technical and non-technical audiences
• Ability to work independently and as part of a team
• Preferred:
  • Payments and fintech experience
  • Experience working with Medicare regulations and Part D prescription drug plans is highly desirable.
  • Project management certification