Technical Product Manager

Position Summary For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate. At Samsung Electronics America (SEA), we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown. Are you ready to #OwnTheUnknown? Join us. Role and Responsibilities If you have ambitions to be a part of building a Best-in-Class organization, the Samsung eCommerce is the place to be. We never stop innovating. Samsung eCommerce platform is strategically built from the ground up to provide great customer experience and also help Samsung grow the overall business. We continue to grow our eCommerce portfolio by providing the most innovative offerings in the market, and our dedication to Market Disruption makes this the destination company for the world’s top talent. The dynamic culture at Samsung offers both great challenge and great reward. If you have a strong desire to break down barriers, be creative, and drive transformational value in the market place this is the place to be. As a Senior/Product Manager specializing in Headless Commerce Experience, you will collaborate closely with cross-functional teams, including product, engineering, design, business/category leaders, content management, and operations, serving as the full product owner throughout the innovation process. Your primary focus will be on driving B2C/B2B web application development using operable, reusable modules, and extensions, ensuring seamless integration with backend commerce features, frontend digital touchpoints, content management systems (i.e. AEM – Adobe Experience Manager), operational tools, and REST APIs. You will be responsible for leading initiatives that shape the future of our eCommerce platform, specifically focusing on headless commerce experiences. By leveraging your deep technological expertise and thought leadership, you will guide the development of cutting-edge solutions that enhance customer experiences and drive business growth. Internalize and deeply understand Samsung’s mission and strategies, as well as the mission and objectives of the eCommerce team. Distill vision and strategy for the team and get all members of the cross-functional team excited. Develop and maintain the product roadmap, including: vision, market and competitive intelligence, requirements, prioritization, adoption, communication, partner support and training. Present product plans and updates to senior leadership and successfully influence outcomes that contribute to the company’s mission and growth. Act as the full product owner, effectively communicating the “why” behind the product and addressing complex challenges with cross-functional stakeholders (engineering, business, content, design). Demonstrate ability to collaborate effectively with cross-functional teams, ensuring their readiness and alignment with the product roadmap during setup and implementation phases. Sets goals and measures to define what success looks like for the products they are working on, and how the teams contribute to these goals. Simplify complexity by analyzing intricate issues and developing efficient solutions across product offerings. Prioritize features and enhancements to discern between urgent and important, and important vs. obvious. Provide data-driven insights and feedback to inform product development. Keep projects on track and communicate effectively with stakeholders across at all levels. Thoroughly document research and requirements to facilitate rapid execution. Plan, organize and manage projects to achieve a predetermined goal. Monitor and measure launched products and feed learnings back into the product development process. Write product specifications, work with designers to build mocks, collaborate with engineers and engineers to ship features. Knowledge/expertise/experience 6 years of experience in e-commerce in a product role delivering highly successful experiences. Deep understanding of headless ecommerce platforms and providers and content management systems. A subject matter expert working in e-Commerce and meaningful experience building and shipping products Experience driving elements of the product development lifecycle such from product vision to scaling, go-to-market strategy, driving requirements, and product launch. Experience managing day-to-day technical and design direction, collaborating with Design and Engineering teams. Experience clearly articulating product features, benefits and differentiators to stakeholders. Ability to influence multiple stakeholders without direct authority. High degree of ownership and accountability, with a demonstrated track record of owning products end-to-end with clear measures of success. Comfortable with ambiguity in a rapidly changing environment with the ability to pivot quickly. Track record of coordinating and overseeing the entire end-to-end process of a project. Knowledge of headless commerce platforms such as Shopify, fabic, BigCommerce, Adobe Commerce (Magento) a plus. Skills Strong ability to write detailed product specifications. Stellar design instincts and product taste. Develop and maintain excellent working relationships with all assigned levels within and outside the company. Plan, organize, prioritize and track multiple assignments and projects providing updates to stakeholders. Review detailed product development, marketing documents and media materials as needed. Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels. Work independently and in a team environment in order to achieve customer business objectives, personal and team goals and complete assignments within established time frames and specifications. The ability to develop tasks and work assignments, based on sometimes vaguely defined objectives. Ability to think and act holistically beyond their workstream and bridge it all together. Excellent presentation skills and confidence presenting to c-level executives. Strong technical and analytical skills and is proficient in Confluence, JIRA, Smartsheet/Airtable, Tableau/Google Analytics/Firebase and/or other analytics tool. Time management, adaptability, negotiating, critical thinking and time management. Leading teams in a fast-paced environment. A never-ending desire to learn and grow. Education (include higher education, certifications, and whether required and/or preferred) Bachelor’s degree in business or computer science or equivalent. Master degree in business, technical or equivalent field is preferred but not required. Physical/Mental Demands and Working Conditions: The position requires the ability to perform the essential duties and responsibilities in the following environment: Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods of time. The movement and transportation of equipment, most of the time under 25 pounds. Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and business management stress. Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas. Frequently works additional hours beyond normal schedule. Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions. Complete access to confidential company data where disclosure may jeopardize the company’s competitive position. The salary range for this role is expected to be between $178,000 and $204,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Skills and Qualifications * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries. Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).